FAQs
Common Errors
I’m receiving an Error “Code -3” or the message “Problem occurred saving data to disk”.
This indicates a problem accessing the data file. If your data files are stored in a network location, it is possible that some network services are delaying or blocking the software from accessing the file. Some known causes and solutions:
- Antivirus Software – adding our software extensions to the Antivirus Software’s exception list (both on the server and client sides) should prevent delays in accessing the data files. The extensions currently used by our software include .F48/.A48/.DMI.
- Automated Backup – some companies will run their backup services throughout the day. This can have the unwanted effect of locking up data files as they are being scanned for backup. Please inform your IT department if this is an issue.
- Security/Encryption – some companies operate within a high security environment and place restrictions on user access. Verify that you have the proper access permissions for the network locations you are using.
When opening a file, I receive a message that this data file cannot be accessed because it has been created using a later version of the software.
The structure of data files may be upgraded as new software versions become available. As a result, older versions of the software may not be able to load the data file. Update to the latest version of the software and you should be able to open the file.
While computing, I encounter the error code “-1002”.
This indicates that there is a problem with the interest rate data for at least one module. The method of computation has switched back to non-compounding after being set to compounding, this is not allowed.
While computing, I encounter the error code “-1003 through -1006”.
This indicates that an invalid date was passed to the computation. Current acceptable range is 1/1/1954 through 12/31/2099.
While computing, I encounter the error code “-1007”.
This error indicates that a module in the data has activity prior to the first interest rate range in the interest table that is associated with the module.
While computing, I encounter “comp # 205”.
This indicates that there are no valid or relevant transactions that can be passed to the computations. If you are using an interest base case then compute the modules in InterestNet first to make sure they have been properly set up.
During installation, I encounter the error “The system cannot open the device or file specified.”
Certain folders are accessed during the installation process. In a high security environment, these folders may be encrypted or blocked from access. View the properties for the folder > Advanced > Uncheck “Encrypt contents to secure data”. The folders used are as follows:
- Source Folder – location of the setup file.
- Destination Folder – location the software is being installed to.
- Temp Folder – used to extract the contents of the installation package (typically found in C:Documents and SettingsUser ProfileLocal SettingsTemp)
- Cache Directory – location the installation package is cached (typically found in C:Windows or C:WindowsDownloaded Installations). Check the properties of this folder and the .msi file that is extracted to this location.
- Updated to this location: C:Documents and SettingsUser ProfileLocal SettingsApplication DataDownloaded Installations
